A Global Service System for Satisfaction
FURUNO has service centers located in Japan, the U.S.A., Europe and Singapore together with authorized distributors in more than 40 countries. Our online Service Management System (SMS) allows information to be shared among distributors and service centers related to equipment installation and maintenance for each vessel, which enables quick response for repairs and maintenance.
To get the maximum benefit from these systems and to contribute to safe navigation requires not only high product quality but also local guidance on proper installation, settings, and operation to optimize the equipment use. We therefore train service technicians with a comprehensive educational curriculum based on guidelines that cover all of the basic technology. Our subsidiaries outside of Japan also provide guidance to shipyards on equipment and installation procedures, and actively host seminars for customers to explain how to properly operate the equipment.
Providing Training Services for Crewmembers
Due to mandatory requirements, installation of ECDIS equipment is proceeding on cargo ships, passenger ships, and other vessels. Installing ECDIS simplifies the process of navigational chart information management and navigation monitoring, and helps avoid maritime accidents, such as running aground.
However, getting maximum benefit from these systems requires a high level of familiarity with the capabilities and operation methods of ECDIS equipment. FURUNO has therefore established FURUNO INS Training Centers (INSTC) in Denmark and Singapore. In addition to instruction in normal operations, we provide education and training in areas such as how to deal with emergency situations.
In 2012, we began an Internet-based distance learning program. Through this program, we contribute to increased customer satisfaction and safe navigation by providing training services tailored to each customer's environment.